Session Proposal: Onboarding Users: A Case Study and Discussion
A quick presentation showing efforts made to improve the user onboarding of Pendo customers. We will show multiple usability test videos and results from our onboarding efforts, and then dive into a discussion about what others have done to onboard users successfully - or unsuccessfully.
Shannon Bauman is head of Product Management at Pendo. He began his career as a Product Manager at Google, and then went on to found multiple startups. He got his M.S. in HCI from GaTech, and has an undergraduate degree in Computer Science (from a less-cool school).